Privacy Policy

Effective Date: 11/06/2024

Last Updated: 11/27/2025

Canine’s Halo, LLC (“Canine’s Halo,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information through our website, communications, and services — including text messaging, forms, and drone-based search operations.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you interact with Canine’s Halo:

2. How We Use Information

We use collected information to: 

• Provide and manage drone search and recovery services.
• Communicate with you regarding requests, scheduling, updates, and safety instructions.
• Send confirmations, invoices, and follow-up reports.
• Improve our operations, technology, and client experience.
• Comply with legal and regulatory obligations.
• Send optional updates or awareness information (you may opt out anytime).
• Ensure operational safety, quality assurance, and liability protection through the review of flight logs and audio/video recordings.

3. Text Messaging and TCR Compliance

Canine’s Halo may use SMS or MMS text messaging to communicate with clients regarding their search case, scheduling, or follow-up inquiries.

• Consent: By providing your mobile number and opting-in to receive text messages from Canine’s Halo, you expressly consent to receive text messages from Canine’s Halo related to your service request or inquiry.
• Message Frequency: Message frequency varies by case. We limit messages to operationally relevant communication.
• Opt-Out: You may opt out at any time by replying STOP to any message. You may also contact us at [email protected] to request removal.
• Assistance: For assistance, text HELP or visit our website at https://canineshalo.com.
• Visit https://canineshalo.com/trust/privacy-policy/ for privacy policy and https://canineshalo.com/trust/terms-of-service/ for terms of service.
• Compliance: All messaging is conducted in accordance with The Campaign Registry (TCR), CTIA, and Telephone Consumer Protection Act (TCPA) requirements. Your phone number will not be shared, sold, or rented to unaffiliated third parties.
• Purpose Limitation: SMS is used only for case coordination, updates, safety communications, and customer support — never for unsolicited marketing without explicit opt-in.

4. Legal Bases for Processing

We process personal information under one or more of the following legal bases:

• Contractual necessity – to perform services you requested.
• Legitimate interests – to improve safety and efficiency of search operations.
• Legal obligations – to comply with FAA, local, or law enforcement requests.
• Consent – when you voluntarily provide information for communication or marketing.

5. Information Sharing

We may share limited information only when necessary to:

• Coordinate with local law enforcement, rescue organizations, or property owners during a search.
• Engage third-party service providers (e.g., payment processors, cloud storage, SMS delivery, or analytics providers) who assist in our operations.
• Comply with legal requests or court orders when required by law.

We do not sell or rent personal information to advertisers or unrelated third parties.

6. Data Retention

We retain personal information only as long as necessary to:

• Fulfill service obligations,
• Maintain operational and legal records, or
• Meet regulatory or tax requirements.

Drone flight data, aerial imagery, thermal imagery, audio recordings of flight operations, and related files may be retained for documentation, safety review, marketing, or client report purposes, but can be deleted upon verified written request after service completion (subject to legal hold requirements).

7. Data Security

We maintain technical, physical, and administrative safeguards to protect your data from unauthorized access, disclosure, or misuse.
Examples include encryption, access control, and audit logging for sensitive operational data.

Despite these measures, no system is fully secure; by using our services, you acknowledge and accept these inherent risks.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for communications.
• Request a copy of data retained about you.
• Opt out of analytics or marketing communications.

Requests may be submitted to [email protected]. We will verify and process valid requests within a reasonable timeframe.

9. Children’s Privacy

Canine’s Halo’s services are not directed toward children under 13. We do not knowingly collect personal information from minors without parental or guardian consent.

10. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their content, privacy practices, or data handling. 

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on our website with a new effective date.

Continued use of our website or services after updates constitutes acceptance of the revised policy.

12. Summary of SMS Consent

By providing your phone number and opting-in to receive SMS communications on our intake form, you consent to receive messages from Canine’s Halo for operational purposes.

You may opt out anytime by replying STOP. Message and data rates may apply.

Your consent is not a condition of service. We comply with TCR, TCPA, and CTIA guidelines.